Question 1

Will this work with Dental4Windows, Pracsoft, or Dentrix?

Accepted Answer

Yes. We build integrations using the tools your software already supports - typically email-based triggers, calendar exports, or webhook connections where available. Dental4Windows and Pracsoft can trigger automations via scheduled exports or email notifications. Dentrix has API access we can connect to directly. We'll confirm exactly what's possible during the practice audit before we build anything.

Question 2

Can an AI chatbot answer questions about health fund gaps?

Accepted Answer

It can handle general questions - things like 'do you accept BUPA?' or 'what does a check-up and clean usually cost?'. For actual gap estimates, the honest answer is no. Gap amounts depend on the patient's specific health fund, their level of cover, and the item numbers involved. We script the chatbot to give useful general information and then direct patients to call or email reception for a personalised estimate. This keeps the chatbot helpful without creating liability.

Question 3

How much do appointment reminders actually reduce no-shows?

Accepted Answer

We won't quote you a percentage, because it depends on your patient base, your appointment mix, and how much reminding you already do. What's predictable is the mechanism: a patient who would have forgotten gets an SMS and email before the appointment, and a patient who can't make it gets an easy way to reschedule instead of simply not turning up. Before we build anything, we'll ask you for your current no-show count and average appointment value, so there's a real baseline to measure the automation against afterwards.

Question 4

Do I need to replace my practice management software?

Accepted Answer

No. We work around whatever you have. The automation layer sits on top of your existing software - it reads from it or listens for triggers it produces, but it doesn't change how your team uses it day to day. Your front desk keeps the same workflows. The difference is that the follow-up tasks that used to fall on them now happen automatically in the background.

Question 5

What about patient privacy and data security?

Accepted Answer

We don't connect to your clinical records or store any patient health data. The automations we build use only the information needed to send a reminder or trigger a recall - typically the patient's name, contact details, and appointment date. No clinical notes, no health fund details, no treatment history. All data in transit is encrypted, and we can document the data flows in full if your practice needs it for compliance purposes.

Question 6

Can you set up recall automations for 6-month check-ups?

Accepted Answer

Yes. Recall automation is one of the highest-value things we build for dental practices. The sequence typically works like this: when a patient's appointment is marked complete, a timer starts. At the 5-month mark, an SMS and email go out reminding them their 6-month check-up is coming up and prompting them to book. If they don't respond, a follow-up goes out two weeks later. You can customise the timing, the message, and what counts as a completed recall. For 12-month patients - those who only need an annual check - we run a separate sequence on the same logic.

AI and automation for Canberra dental practices - fewer no-shows, less admin.

Let's figure out what you need.

Automation built for how dental practices actually work.

Appointment Reminder Automation

AI Patient Enquiry Chatbot

New Patient Onboarding

How we set it up for your practice.

Practice Audit

Build Around Your Software

Test on Real Patients, Then Hand Over

Common questions from dental practices.

Every no-show is lost chair time. Automated reminders chase them for you.